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When it comes to defining knowledge, it really is easy to have a hard time, because there are different ways of understanding it. Knowledge being by definition immaterial, it is consequently non measurable. And we know that “what you can’t measure, you can’t manage”. Right. Here is the major issue organisations face with the emergence of knowledge as the pivotal element of value creation. The “knowledge economy” appears as a mere oxymoron. I recently had to make a simple and visual presentation of the logic behind Enterprise 2.0. Tom Davenport writes a pretty long post on his Harvard Business blog to explain Why We Don’t Care About Information Overload, which I quite don’t agree. Please have a look to it, as well as its conversation through comments. |
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