Rationalisation is a never-ending process: existing reporting processes and coordination tools are partial because too conventional
 
Early October 2001, the head of the booking call centre of a major French tour operator receives a congratulation letter from the Chairman of the board of directors. The reason for such an exceptional letter is the very high level […]

Organisations keep on being represented as a whole by organisation charts. Organisation charts traditionally reflect the top-down, silo-based side of the organisation. This is another reductionism that is being confused with simplicity. We all know that it does not reflect reality but authority. That’s only a piece of the cake.
 
On the other end, it is […]