IKMS Talk: The Adaptation of Organisations to a Knowledge Economy and the Contribution of Social Computing

Here is the material of a presentation I gave at the British Council in Singapore for the Information & Knowledge Management Society (IKMS).

It is built along those lines:
- The changing nature of organisations, work and workplace
- How knowledge management is the principal “movement” for supporting this change
- How social computing is part of the KM movement
- How social computing is used by organisations
- Things you need to know to get started

Thanks for the IKMS and British Council people who made it possible!

I am at the junction of management, technology & culture, to maximize knowledge work & make organizations more competitive. I'm passionate about knowledge management, communities of practice, enterprise social computing (aka enterprise 2.0) and corporate governance in a knowledge economy. I fancy designing collaboration and knowledge sharing related digital tools. I am currently the Director, Collaborative Development at the Ops Division of L'Oreal and based in Paris. I was previously in Singapore and Hyderabad as Director Asia at Revevol, an international cloud computing broker specialised in Google Enterprise products and related services, Associate Director of the Digital Division of the National Library Board of Singapore and before a consultant at Headshift, a social business design consultancy now part of the Dachis Group. I have been working on international network and community management, designing and implementing CRM, reporting and community tools. I have given some lectures around KM at EM Lyon, a European leading Management School, and talks at both KM Singapore and KM Asia. I participated in the we are smarter than me initiative as chapter moderator. I have been a member of the Executive Committee of the Information & Knowledge Management Society of Singapore (IKMS) for two years. I graduated a PhD in Management, while working in a full-time position and with the kind support of Claude Roche (France Telecom, previously at ENST), Jean-Claude Moisdon (CGS Mines) and Philippe Lorino (ESSEC). When not working, I can be found back-packing mostly in Latin America and Asia. The shift from muscle sweat to brain juice as the main factor of performance creates some fundamental changes in the way management is to be taught and practised. Topics like knowledge management (KM), communities of practice (CoP), enterprise social computing (Enterprise 2.0) are the ones that participate in crafting the new required management practices. But they only are one part of the solution. Topics like measurement and metrics, behaviours and authority, representation and organisation of the group also have to be questioned and rejuvenated. This blog is about all this and we can summarise this as 'managing in a knowledge economy'. It displays ideas of my own and not the ones of my employers, past and present.

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Posted in Musings, PostDoc
2 comments on “IKMS Talk: The Adaptation of Organisations to a Knowledge Economy and the Contribution of Social Computing
  1. Jon Husband says:

    One of the best presentations on the core issues that I have yet seen. Many (most) stay on the surface, this one goes to the deep structural, work design and ‘industrial’ sociology issues that promise to bring more and more change to the ‘hows’ of knowledge work and organizational design and structure.

    Bravo, Olivier.

  2. This is a great presentation, and thought provoking !

    I might challenge that “people have the knowledge that make the organization work”, and not the processes. My practical understanding so far is that some people have important knowledge, while some others thrive by being part of a well designed process.

    The challenge ahead of us is to make people thrive beyond processes. Hope to get a chance to talk these matters over with you

    Thank you for your contribution Olivier

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